electricemperor.com Order FAQS


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  1.   The Company
  2.   Size Specifications
  3.   Payment Options
  1.   Shipping
  2.   Return Policy
  3.   Questions

I The Company:

U.S. PHONE ORDERS:
1-949-300-6424

MAIL ORDERS:
ELECTRIC EMPEROR
P.O. Box 4083
Balboa, CA 92661

WHOLESALE ORDERS:
1-949-300-6424

INTERNATIONAL ORDERS:
1-949-300-6424

BUSINESS / OWNERSHIP CONTACTS:
Stephen Saunders
Integrated Technical Solutions
949-300-6424


II Size Specifications:

Sizes for Clothing are based on U.S. Standards.

III Payment Options:

CREDIT CARD: The ELECTRIC EMPEROR Store accepts Visa, Mastercard, American Express and Discover - simply use our secure online order process.

CHECK OR MONEY ORDER: We accept payment by check or money order (in U.S. funds only). DO NOT SEND CASH.

ELECTRIC EMPEROR
P.O. Box 4083
Balboa, CA 92661


ONLINE STORE: Follow the directions for ordering, choose the option that is best for you. We have several order payment options available.

  1. Collect the Products in your Shopping Basket
  2. Proceed with the Ordering Process
  3. Select Shipping Destination
  4. Enter your Shipping and Billing Information
  5. Select the PHONE, FAX or MAIL link
  6. Or continue ONLINE to use your CREDIT CARD

PRINT the Order Form and send it to:

ELECTRIC EMPEROR
P.O. Box 4083
Balboa, CA 92661


FAX your order to: 1-949-300-6424

IV Shipping:

Our goal is to ship every order quickly with 100% accuracy, but sometimes we make mistakes. If you have any problem at all, call 1-949-544-1765 and we will do our very best to remedy the situation.

Occasionally, demand exceeds our supply on a few items. If you order an item that is temporarily out of stock, we will notify you and keep you informed on the status of the item until you receive it.

ALL product orders are now being shipped by certified mail through the US Postal Service. This means that a signature is required on ALL package deliveries. If you are NOT home to receive and sign for your order, it will be brought to the nearest Post Office. There are NO exceptions. We have initiated this procedure to prevent fraudulent or unauthorized credit card use.

To ensure your privacy, all products are shipped in plain brown paper packaging. Products shipped to U.S. addresses should arrive in 2 to 4 weeks by USPS (United States Postal Service). Products shipped to International addresses should arrive in 9 to 12 weeks. We are not responsible for any complications with customs.

EXPRESS SHIPPING FOR US PHONE ORDERS ONLY:

For Federal Express Overnight or 2nd Day Delivery, call 1-949-300-6424, Monday - Friday 10:00am - 8:00pm Pacific time. Allow one full day for order processing.

V Return Policy:

Unsatisfactory merchandise may be returned to us for exchange only, with the receipt, within 30 days of purchase.

Defective Video Tapes are exchanged only with a replacement version of the same tape previously ordered.

Please use UPS or certified mail for your protection against lost packages and always include the receipt or packing slip from the box. We do not accept C.O.D. packages. Shipping and handling charges are non-refundable.

Electric Emperor Returns
P.O. Box 4083
Balboa, CA 92661

VI Questions:

FOR CUSTOMER SERVICE:  1-949-300-6424
ABOUT STORE PRODUCTS:  empinfo@electricemperor.com
FOR TECHNICAL PROBLEMS:  empinfo@electricemperor.com